Privacy Policy

Last Updated: March 2026

We collect information that helps us serve you better. We do not sell it. We protect it with appropriate security measures. You can ask us to see, correct, or delete your information at any time. The full legal details follow below.

1. Who We Are

Straightline Solution Company Limited is a private company incorporated under the laws of Ghana, headquartered at East Legon, Greater Accra. We operate across Real Estate Development, Agribusiness, Software Engineering, Sales & Marketing, and Business Consulting. For the purposes of this Privacy Policy, Straightline Solution Company Limited is the data controller responsible for the personal information we process.

Contact for privacy matters: Data Privacy Officer, Straightline Solution Company Limited, East Legon, Greater Accra, Ghana.
Email: privacy@straightls.com

2. What Information We Collect

Information You Give Us Directly

Identification and contact details: name, email address, phone number, and postal address when you contact us, fill in forms on our website, or enter into a service agreement with us.
Business information: company name, industry, role, and business requirements when engaging our service divisions.
Financial information: billing details and transaction data when you purchase or contract our services.
Communications: the content of messages, enquiries, and feedback you send us.

Information We Collect Automatically

Technical data: IP address, browser type and version, device type, operating system, and referring URL.
Usage data: pages visited, time spent on pages, links clicked, and other interaction data collected through our website analytics systems.
Cookie data: information collected by cookies and similar tracking technologies. See Section 9 for our Cookie Policy.

3. How We Use Your Information

To provide, maintain, and improve our services and digital platforms.
To communicate with you about enquiries, requests, and the services you have engaged.
To process payments and maintain accurate financial records.
To send marketing communications and updates where you have given us permission to do so.
To personalise your experience on our website.
To analyse usage and improve site performance and content.
To comply with legal obligations, resolve disputes, and enforce our agreements.
To protect the security and integrity of our systems and services.

4. Our Legal Basis for Processing

We process your personal data in accordance with Ghana's Data Protection Act, 2012 (Act 843) on the following legal bases:

Contractual necessity: where processing is required to perform a contract with you.
Legitimate interests: where processing serves our reasonable business interests and those interests are not outweighed by your rights.
Consent: where you have given us specific, informed permission. You may withdraw consent at any time.
Legal obligation: where processing is required to comply with applicable law.

5. How We Share Your Information

We do not sell, rent, or trade your personal information to any third party. We may share information only in the following circumstances:

With trusted service providers who assist in operating our business: subject to confidentiality obligations and data processing agreements.
Within the Straightline group of companies for operational and administrative purposes.
Where required by law, court order, or competent regulatory authority.
In the event of a merger, acquisition, or asset sale: subject to equivalent privacy protections.
With your explicit consent.

6. How Long We Keep Your Information

We retain personal data only for as long as is necessary for the purpose it was collected, and to meet our legal, accounting, or regulatory obligations. When data is no longer required, we securely delete or anonymise it. Specific retention periods vary by data type and applicable legal requirements.

7. How We Protect Your Information

We implement appropriate technical and organisational security measures: including encrypted data transmission, access controls, secure server environments, and regular security reviews to protect your personal information from unauthorised access, loss, alteration, or disclosure. While no digital transmission is absolutely risk-free, we are committed to maintaining the highest practical standard of data security and to responding promptly and responsibly to any incidents.

8. Your Rights

Subject to applicable law, you have the following rights in relation to your personal data:

Right of Access: to request a copy of the data we hold about you.
Right to Rectification: to request correction of inaccurate or incomplete data.
Right to Erasure: to request deletion of your data in certain circumstances.
Right to Restrict Processing: to limit how we use your data in certain situations.
Right to Data Portability: to receive your data in a machine-readable format.
Right to Object: to object to processing based on legitimate interests or for direct marketing.
Right to Withdraw Consent: to withdraw consent for consent-based processing at any time.

To exercise any of these rights, email privacy@straightls.com. We will respond within 30 calendar days. We may need to verify your identity before processing your request.

9. Cookies

Our website uses cookies and similar technologies to improve user experience, analyse traffic, and support our marketing activities. By continuing to use our website, you consent to the use of cookies in accordance with this policy.

You can manage your cookie preferences at any time through our Cookie Preference Centre, accessible from the footer of every page on our website. Please note that disabling certain cookies may affect site functionality.

Types of cookies we use: Strictly Necessary (required for site operation), Analytics (usage tracking via anonymised data), and Marketing (to deliver relevant communications to users who have opted in). We do not use cookies to track users across third-party websites without explicit consent.

10. Links to Third-Party Sites

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those sites. We encourage you to read their privacy policies before sharing any personal information.

11. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If we learn that we have inadvertently collected such information, we will take steps to delete it promptly. If you believe a minor has provided us with personal data, please contact us at privacy@straightls.com.

12. International Data Transfers

Our primary operations are in Ghana. Some of our service providers and technology partners may process data in other jurisdictions. When such transfers occur, we ensure appropriate safeguards are in place: including standard contractual clauses or equivalent mechanisms to ensure your information is protected to the standard required under Ghana's Data Protection Act.

13. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will post the updated version on this page with a revised 'Last Updated' date. For significant changes, we will notify you directly by email or by a notice on our website before the change takes effect. Your continued use of our website after any update constitutes acceptance of the revised policy.

14. How to Contact Us

We welcome questions, concerns, and requests related to your personal data and this Privacy Policy. Please contact:

Data Privacy Officer
Straightline Solution Company Limited
East Legon, Greater Accra, Ghana
Email: privacy@straightls.com
Website: www.straightls.com

We are committed to resolving privacy matters fairly, transparently, and within the timeframes required by applicable law. If you remain dissatisfied following our response, you have the right to escalate your concern to Ghana's Data Protection Commission.